HR service provider RGF Staffing: “We would like to collaborate even more with DataChecker”
“You could call it a sign of confidence,” says Frank van ‘t Klooster, Manager Process Center at RGF Staffing The Netherlands. He refers to RGF Staffing’s recent contract extension with DataChecker. “We are satisfied with the service. And we would like to expand our collaboration.” What expansion does he have in mind?
As an employer, you can of course find staff yourself. But RGF Staffing is specialized in this and therefore often has the right employees ready much faster. Every year, RGF Staffing manages to find a good filler for thousands of vacancies – from temporary agency workers to permanent employees and from low- to highly educated professionals. “It involves a huge number of people,” says Frank. “And for each of them, the papers have to be legally in order. Certainly also the ID documents.”
Great importance
RGF Staffing pays a lot of attention to checking ID documents. “It has to be smooth and error-free. We do our utmost to achieve this. This way we prevent accidentally putting someone to work who is not actually allowed to work, with possible consequences for us and our client.” Such an error can be noticed during a 
NEN audit, he says, and then result in a note. “If that happens more often, our crucial NEN certification could even be jeopardized. Checking someone’s ID may seem like a small thing. But for our company, it is of great importance.”
RGF Staffing once placed the ID verification in the hands of its own employees. “But that turned out not to be the best possible solution in the long run. More and more rules were introduced, which also changed more and more often. This made the checking of documents increasingly complex and the chance of errors greater.” RGF Staffing therefore looked for a party that had ID verification as its core business. And found that expert in DataChecker. “An additional advantage was that they had already automated the checking process to a large extent. Computers simply make fewer mistakes than people.”
Verify everything
“We have been working with DataChecker for a long time,” says Frank. “Even before I started here in 2012.” The service has certainly changed over the years. “For example, in the past, candidate employees had to come to a branch to have their ID verified. Only our branch employees could upload a photo of this proof to the DataChecker system. But for a few years now, candidates have also been able to do this themselves – just as safely and from home – via a ‘Secure ID Link‘ that DataChecker sends them.”
What has always remained the same is the focus of DataChecker’s verification. “So far, we have only asked them to check IDs,” says Frank. “But we would like them to eventually verify other data that is required to employ someone. In addition to IDs, for example, required professional diplomas and Certificates of Good Conduct. Or the legally required registration in professional registers, such as the BIG register for healthcare providers.”
Special stamps
DataChecker customers can choose between basic and extended verification. RGF Staffing chooses the latter. “With the basic check, DataChecker’s software only looks at the MRZ code on the ID,” Frank explains. “With the plus check, there is also an automatic check of other elements, such as spelling, hologram, font and passport photo. In addition, with Plus, there is always a manual check by a document expert.” The latter check is certainly useful for ID documents from outside the EU. “Verification is often more difficult in this case. For example, because the passport is in a different script. Or because a residence permit sticker has been stuck on it.”
DataChecker does not check the ID documents themselves, but only photos of these documents. “Our employees check the physical copies themselves. DataChecker is not needed for that. But for the rest of the verification, we would like them to take as much off our hands as possible – including checking faces remotely.” If RGF Staffing only has online contact with candidates, its own employees now check via video calling whether those candidates look like their passport photo. “But such a check is more rigorous if you use good software for it. And DataChecker has such software. “
Additional conversations
“In addition to their software, their support is also good,” says Frank. “If branch employees have a question, they can chat about it with DataChecker in the verification portal where they upload photos. They get a response within a minute; super fast.” Frank is very pleased with DataChecker’s speed anyway. “We have a KPI of 24 hours for verification. But DataChecker often takes less than twenty minutes for ID cards from the EU! Very handy if we already have a workplace for a candidate the next morning.”
As positive as he is about the chat function, Frank would prefer to see less contact with DataChecker. “About specific documents, that is. It may be a dream, but it would be nice if such contact was unnecessary. If employees never had to call in support. If they only had DataChecker’s system.” This system gives them a signal when documents are valid, invalid or need to be better displayed. In the latter case, it also shows what is wrong with the image, such as overexposure.
Data for control
Frank may dream of less support, but he would like to see other contact increase. “We have asked DataChecker to keep us informed more often and proactively about the latest developments. From relevant laws and regulations to experiences with other customers. We also want them to involve us more closely in their own innovations. Not only by asking us what our wishes are, but also by showing what they do with that input and explaining why it has or has not been used.”
DataChecker is increasingly taking on that role of advisor and collaboration partner, says Frank. “For example, they now send us reports full of relevant data, such as the number of verifications, approvals and rejections – including reasons for rejection.” Such a rejection does not necessarily mean that there is a forgery, Frank emphasizes. “Something could also have gone wrong when taking the photo. If we know what is going wrong, we can better guide employees in this. And the fewer mistakes they make, the fewer checks are needed.”
High level
“We have full confidence in the collaboration again,” concludes Frank. A few years ago, RGF Staffing had doubts about whether to continue with DataChecker. “Because of the lack of proactive advice. And because we did not think the version of the verification software at the time was sharp enough. We saw too much risk of errors. But DataChecker has picked up our feedback on this excellently. As a result, the software is now at a high level again. We are all on the same page. And we are moving forward at full speed together.”
