Support
Support that anticipates and empowers, keeping your verification process running smoothly.
At DataChecker, we believe that turning data into actionable solutions sets us apart. We continually refine our technology, onboarding flows, and user experience. Our support team provides solution-focused guidance backed by expertise across multiple levels.
Need Support?
SUPPORT
Why clients choose DataChecker.
Proactive, clear, and always accessible
We believe transparent communication is key to great service. That’s why we make processes easy to understand and stay actively engaged. Every check is monitored and if we detect you need support, we reach out immediately to keep your onboarding seamless.
Support for your entire ecosystem
If clients, partners, colleagues, or candidates hit a snag, they can contact our support team with just one click. We’re available 7 days a week, with fast responses aligned to your SLA.
Service Level Agreement (SLA)
Our comprehensive SLA outlines the bread-and-butter of our partnership. The services we provide and mutual obligations ensuring clarity, legal security, and consistency. This commitment underpins the quality, speed, and reliability of our support.
Our Expertise Covers
Technical support
For integrations, APIs and system connections
User experience support
For optimal design of your user flow
Document review
For manual checks where necessary
Server-level support
For in-depth technical management and monitoring